Cancellation Policy

These terms apply to bookings made directly with Elite Pyramids Boutique Hotel, on this website, by phone, email or WhatsApp.

Reservations

All reservations are subject to room availability and confirmation by the hotel. Guests must provide accurate personal and booking information when making a reservation. A booking is confirmed once the guest receives an official confirmation from the hotel.

Free cancellation: you may cancel your reservation free of charge up to 72 hours before the scheduled check-in date.
Late cancellation: cancellations made less than 72 hours before arrival may incur a charge equal to the first night of the stay.
Non-refundable reservations: bookings made under a non-refundable rate cannot be cancelled or refunded, except where required by applicable law.
How to cancel: all cancellations must be sent through the hotel's official email or contact channels. You should receive a written confirmation of your cancellation.

Please check the cancellation conditions shown when you book, as special offers and promotional rates may have different terms.

Payment

Payment requirements depend on the selected room rate and booking conditions. The hotel may require a deposit or full prepayment to guarantee a reservation. Accepted payment methods and any applicable charges are communicated before payment is completed.

Check-in and check-out

Check-in: from 1:00 PM
Check-out: until 11:00 AM

Bookings made on other websites

If you booked through a travel website or agency, the cancellation terms shown on that website at the time of booking apply. Please contact them to change or cancel your booking.

Booking & cancellation policy

Reservations